How long does the exchange/return process take?

If everything runs like clockwork, the entire process takes right around two weeks.

Since requesting an exchange/return and obtaining return postage is a self-service system, you can complete this step as quickly as you like. Just click here to log into your account to begin the process. If that doesn't work, click here

Click the link in either your shipping or delivery confirmation emails to get started. Once you send an item back, it will reach us typically within 3-7 business days, if sent within the domestic US. Up to 7 business days are required for us to process an exchange/return once receiving your item(s).

If you're returning an item, as soon as you complete your return request and obtain your return shipping label, you will receive an InstantRefund (TS store credit) that you can use immediately to make a new purchase. If you don't use that credit amount, your original payment method will be refunded as soon as your return is delivered to our warehouse. 

If you're returning an item, as soon as you complete your exchange request and obtain your return shipping label, you'll receive an order confirmation for your new replacement order. That order will ship within 1-2 business days. You won't have to wait until we receive your return for your exchange to ship out!

 

Please note: only items that have been unworn, unwashed, unaltered, are free or stains and odors, and that have their original tags affixed with be eligible for return or exchange.

If an exchange has been granted or InstantRefund credit granted and used, you will be charged if your return item does not meet the aforementioned standards. 

 



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