1) Open your Shipping confirmation or Delivery confirmation email pertaining to the order you wish to exchange or return. If you can't find any of these emails, call or chat us and we'll help!
2) Click "Initiate return" in your email.
3) Select the item(s) you wish to exchange, select a ‘reason’ for each item, and type your desired replacement item in the text field box. Please type your desired product in the wording sequence exactly as it appears on the website. For example, "The Jack in Blue Everyday Oxford."
4) Download your pre-paid label and box your item up. Remember, return shipping is free within the continental US. If you’re returning from overseas, we ask that you cover that cost. Please begin the process by submitting your request for a return (by clicking the link in your shipping confirmation email). You can then send your items back to:
Attn International Returns, Shipnotice# (the number given when you made your return request)
290 Utah Street
San Francisco, CA 94103
And feel free to include a fun note for us to hang up at the office! :)
5) Wait patiently while we receive your original item. Please allow 7 business days upon receiving your item(s) to ship out your replacement. Tracking will be available once your replacement has shipped.
One last thing: Before you make your exchange, if you have sizing questions, get in touch with us! We too are customers of Taylor Stitch and would be happy to answer any questions related to fit, fabric or product in general. Live help is available on our web chat and on the phone. If we're outside of business hours, please send us an email and we'll get back to you within 24 hours.
Didn't find what you're looking for? Contact Us