1) Open your Shipping confirmation or Delivery confirmation email pertaining to the order you wish to return. If you can't find any of these emails, call or chat us and we'll help!
2) Click "Initiate return" in your email.
3) Select the item(s) you wish to return and select a ‘reason’ for each item.
4) Download your pre-paid label and box your item up. Remember, return shipping is free within the continental US. If you’re returning from overseas, we ask that you cover that cost. Please begin the process by submitting your request for a return (by clicking the link in your shipping confirmation email). You can then send your items back to:
Attn: International Returns, Shipnotice # (the number given when you made your return request)
290 Utah Street
San Francisco, CA 94103
And feel free to include a fun note for us to hang up at the office! :)
5) Wait patiently while we receive your return. Please allow 7 business days upon receiving your returned item(s) to process your refund. A refund to your credit card may take up to five days to be credited to your statement, depending on your bank. Refunds in the form of store credit will be emailed in the form of a Taylor Stitch gift card, and can be used toward any future purchase. If you have any concerns, please contact us.
One last thing: Before you make your return, if you have sizing questions, get in touch with us! We too are customers of Taylor Stitch and would be happy to answer any questions related to fit, fabric or product in general. Live help is available on our web chat and on the phone. If we're outside of business hours, please send us an email through the contact form and we'll get back to you within 24 hours.
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